CUSTOMER CARE

We are here to make your present more pleasant. For any request or enquiry, please reach us at support@giftorea.com or chat function on the website. We will get back to you within the next 24 hours.

Giftorea use your personal information only for providing and improving the site (www.giftorea.com).

By using the site, you agree to the collection and use of information in accordance with this policy.

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Information Collection And Use

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While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name.

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Log Data

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Like many site operators, we collect information that your browser sends whenever you visit our site.

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This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

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Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials.

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Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier.

Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Return

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As flowers and cakes are perishable products, no return is allowed for our products. However, in an incorrect or defective product has been sent, please contact us at support@giftorea.com.

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Refund

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Our refund policy is applicable for the below cases.

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• Product not delivered

• Mismatch of the delivered product with the description on the website

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However, we do not guarantee refunds for cases where:

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• Flowers, cakes or other gift products are delivered to an incorrect address provided by the sender

• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery

• Product quality problems caused by improper handling of the product

• Cancellation/modification requests to a Domestic order made less than 24 hours prior to the date of delivery

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In the event that we are unable to supply all or part of your order (the product or any substitute product), we shall notify you as soon as possible and reimburse your payment in full.

• Credit / Debit Cards

• PayPal

• Bank Transfer